General terms and conditions of business

  1. 1. GENERAL

    All services provided by ESSENTOILS UG (LIMITED LIABILITY) are carried out exclusively on the basis of the following general terms and conditions. Deviating regulations only apply if they have been individually agreed between ESSENTOILS UG (LIMITED LIABILITY) and you as a customer.


    The offers of ESSENTOILS UG (LIMITED LIABILITY) on the Internet represent a non-binding invitation to the customer to order goods.

    By ordering the desired goods on the Internet, the customer submits a binding offer to conclude a purchase contract.

    ESSENTOILS UG (LIMITED LIABILITY) confirms receipt of the order immediately, no later than 48 hours after receipt of the order. The order confirmation and the receipt of a telephone order do not constitute a legal acceptance on our part. We only accept the offer when we ship the goods to you. You will receive a written shipping confirmation by email within seven days. However, the customer is bound to his offer for a maximum of ten days.

    The subject of the contract is the goods ordered by the customer. With regard to the quality, the description of the offer applies, otherwise Section 434, Paragraph 1, Clause 3 of the German Civil Code applies.


    You have the right to withdraw from this contract within fourteen days without giving a reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods or, in the case of partial deliveries, the last delivery . In order to exercise your right of withdrawal, you must inform us

    Essentoils UG (limited liability)


    45481 Mülheim an der Ruhr

    Register of Companies: 34489

    Registration court: Duisburg

    Represented by: Rolf Bogatzki


    Telephone: +4915253718929


    by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract.

    To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.


    Consequences of revocation

    If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this repayment .

    You must return the goods to us or hand them over to us without delay and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract, undamaged and unused. The deadline is met if you send back the goods before the period of fourteen days has expired. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier. You bear the direct costs of returning the goods.


    All items will be delivered immediately, provided they are available from stock. Delivery takes place both within Germany and in EU countries.

    Unless otherwise stated in the offer, the delivery time within Germany is a maximum of seven working days after the payment order has been issued.

    Unless otherwise stated in the offer, the delivery time for deliveries abroad is a maximum of fourteen working days after the payment order has been issued.

    If an item is not available at short notice, we will inform you by e-mail about the expected delivery time, provided we have your address.

    Your statutory rights are unaffected.


    For delivery and packaging costs, we calculate the shipping price specified in the offer. With each order, the shipping costs are shown and communicated separately.


    All prices are gross prices in euros, which include the statutory value added tax of currently 19%. Prices are valid on the day orders are submitted.

    The invoice

    If you select the invoice payment method, we will give you our bank details in a separate email and deliver the goods after receipt of payment.


    As part of the PayPal Plus payment service, we offer you various payment methods as PayPal services. You will be redirected to the website of the online provider PayPal. There you can enter your payment data, confirm the use of your data by PayPal and the payment instruction to PayPal.

    If you have chosen the PayPal payment method, you must be registered there in order to be able to pay the invoice amount, or you must first register and authenticate yourself with your access data. The payment transaction is carried out automatically by PayPal immediately after confirmation of the payment order. You'll get more information during the ordering process.

    If you have chosen the credit card payment method, you do not have to be registered with PayPal in order to be able to pay the invoice amount. After your legitimation as the legitimate cardholder, the payment transaction will be carried out by your credit card company at the request of PayPal immediately after the goods have been shipped and your card will be debited. You'll get more information during the ordering process.

    If you have chosen the direct debit payment method, you do not have to be registered with PayPal in order to be able to pay the invoice amount. By confirming the payment order, you give PayPal a direct debit mandate. PayPal will inform you about the date of the account debit (so-called pre-notification). By submitting the direct debit mandate, PayPal requests its bank to initiate the payment transaction immediately after the goods have been shipped. The payment transaction is carried out and your account is debited. You'll get more information during the ordering process.

    The delivered goods remain our property until full payment has been made (retention of title according to §§158, 449 BGB). The customer must inform us immediately about enforcement measures by third parties in relation to the goods subject to retention of title and hand over the documents required for an intervention; this also applies to impairments of any other kind. Irrespective of this, the customer must inform third parties in advance of the rights to the goods.


    If the supplementary performance is by way of a replacement delivery, the customer is obliged to return the first delivered goods to us within 30 days at our expense. The defective goods must be returned in accordance with the statutory provisions. We reserve the right to claim damages under the legally regulated conditions.


    The statutory liability for defects applies.

    9. PRIVACY

    Our privacy policy is available at .


    The content and works on these pages created by the site operators are subject to German copyright law. The duplication, editing, distribution and any kind of exploitation outside the limits of copyright require the written consent of the respective author or creator. Downloads and copies of this site are only permitted for private, non-commercial use. Insofar as the content on this site was not created by the operator, the copyrights of third parties are observed. In particular contents of third parties are marked as such. Should you nevertheless become aware of a copyright infringement, we ask that you inform us accordingly. As soon as we become aware of legal violations, we will remove such content immediately.

    11. OTHER

    The EU Commission has set up a platform (the so-called OS platform) to settle disputes in online trade between consumers and retailers. You can reach this platform and further information at the following


    We do not take part in a dispute settlement procedure before a consumer arbitration board.


    The contents of our pages were created with great care. However, we cannot guarantee that the content is correct, complete or up-to-date. As a service provider, we are responsible for our own content on these pages according to Section 7, Paragraph 1 of the German Telemedia Act (TMG). According to §§ 8 to 10 TMG, however, we as a service provider are not obliged to monitor transmitted or stored third-party information or to investigate circumstances that indicate illegal activity. Obligations to remove or block the use of information according to general laws remain unaffected. However, liability in this regard is only possible from the point in time at which knowledge of a specific infringement of the law is known. As soon as we become aware of any violations of the law, we will remove this content immediately. Our offer contains links to external third-party websites, the content of which we have no influence on. We can therefore assume no liability for this third-party content. The respective provider or operator of the pages is always responsible for the content of the linked pages.

    The linked pages were checked for possible legal violations at the time of linking. Illegal content was not recognizable at the time of linking. However, a permanent control of the content of the linked pages is not reasonable without concrete evidence of an infringement. As soon as we become aware of legal violations, we will remove such links immediately.


    The validity of the UN sales law is excluded, German law applies. With an order, the general terms and conditions of the online shop are accepted.

    If the customer does not have a general place of jurisdiction in Germany or in another EU member state, the place of jurisdiction for all disputes arising from this contract is our place of business.